Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when using our services or interacting with our website. This includes:

• Personal Identification Information: Name, email address, phone number, company name, and job title.
• Event Information: Event details, such as the event type, location, date, special requests, budget information, and any preferences you specify.
• Payment Information: Payment details such as credit/debit card numbers, billing addresses, and other payment-related information when processing payments.
• Communication Records: Any communications you have with us, including email correspondence, phone calls, or messages submitted through our website.

We do not collect sensitive personal data, such as race, religion, or health information, unless required for specific services that you request and only when legally permitted.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalise our services. Specifically, we use your personal information for the following purposes:

• Event Management: To plan and execute events, coordinate logistics, manage schedules, and ensure that all aspects of your event are executed according to your preferences.
• Communication: To contact you regarding quotes, event updates, changes, or additional services, and to respond to inquiries or customer service requests.
• Processing Transactions: To process payments, invoices, and any financial transactions related to event services. This may include sharing necessary data with payment processors.
• Marketing: To send you newsletters, promotional offers, and updates about our services. You can opt-out of these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Improvement of Services: To analyze your preferences and interactions with our website to improve the quality of our services, optimize our website’s functionality, and enhance the user experience.
• Legal and Security Compliance: To comply with applicable laws and regulations, respond to legal requests, enforce our terms of service, and ensure the security of our business and your data.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services, such as event coordinators, audiovisual suppliers, catering companies, transportation providers, and venues. These providers are contractually obligated to handle your information in a manner consistent with this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of the transaction. In such cases, we will take appropriate steps to ensure the protection of your information.
• Legal Obligations: We may disclose your personal information when required by law, such as in response to a subpoena, court order, or other legal processes, or when necessary to protect our rights, safety, or property, or the rights, safety, or property of others.

4. Data Security

We implement a variety of security measures to ensure the protection of your personal information. These measures include:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Controls: We limit access to your personal data to authorised personnel who need it to perform their job functions.
• Secure Servers: Our data is stored on secure servers with firewalls and intrusion detection systems to prevent unauthorised access.
• Regular Audits: We perform regular security audits and updates to ensure our systems remain secure.

However, no system is completely infallible. While we take all reasonable precautions to safeguard your information, we cannot guarantee the absolute security of data transmitted over the internet.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies (such as web beacons, pixels, or local storage) to enhance your experience, track site usage, and collect usage data. Cookies are small files that are stored on your device to help us identify you and improve website functionality.

You can manage or disable cookies through your browser settings, but doing so may affect the functionality of some website features. For more detailed information on how we use cookies, please see our Cookie Policy (if applicable).

6. Your Data Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., for legal or business reasons).
• Restriction of Processing: You can request that we limit the way we use or process your personal data in certain situations.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Withdrawal of Consent: You can withdraw any consent you have provided for the processing of your personal data (such as marketing communications).

To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

7. Third-Party Websites

Our website may contain links to third-party websites. These links are provided for your convenience, but we do not control or endorse the content or privacy practices of these third-party sites. This Privacy Policy applies only to the information we collect through our website and services.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Pixel 8 Productions’ services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

9. Retention of Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer required for these purposes, we will securely delete or anonymize it.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant updates, we will post the revised policy on our website and update the “Effective Date” at the top of the policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Pixel 8 Productions
Email: hello@pixel8productions.com
Phone: 0115 939 2151